Refund Policy

Soft Dev FZ LLC • Effective Date: August 31, 2026

PassSkipper fee refunds

Refund requests concern the PassSkipper service fee. Disney purchases are separate. Follow the existing request procedure below.

1. Refund Eligibility

We offer refunds for any customer who experiences technical difficulties, outages, or is unsatisfied with the automated monitoring service during their visit.

2. How to Request a Refund

To request a refund, email our support team at ae@softdev.ae within 7 days of purchase. Please include your PayPal Transaction ID or the email associated with your PayPal account.

3. Processing Time

Contact ae@softdev.ae for the status of your request. Approved refunds are returned through PayPal.